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Which flap size should I get?
Don't know which size to get? Here is a measurement guide to help you out.
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Can I add additional magnets?
Yes! You can attach and remove magnets. Removing magnets makes it easier for smaller pets to push through. With a screwdriver head, you can push the magnets off the flap. Adding magnets is a great way to combat outside weather as well. You can also purchase additional magnets and strikes .
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Can I attach a locking cover on both sides of the unit?
If you want a locking cover on both sides, that would be a special order. Please let us know beforehand if you want to make that happen. Once you have the door in your home, an additional locking cover cannot be added the other side. The exterior locking cover can also only be manufactured to open from the left or right.
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Can my cats use a double flap?
Cats should be able to push through a double flap mount, even if it is a doggy door for big dogs. It helps there will be a tunnel, since the two flaps will not be back to back so your cat will only go through one flap at a time. If it is difficult, you can also remove some magnets to lessen the resistance.
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Can you use this on a dutch door?
Yes, this is a really good choice for that because if there is anything (like a sill above it sticking out) then you can choose one of the side load locking cover options.
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Does this door come in other colors?
Yes; it comes in Satin, Arizona Beige (Tan), White, and Bronze. See pictures above for color samples.
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If I get a single flap can I add another one later?
Yes! All you would have to do is purchase a replacement flap kit, which comes with everything you need.
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Is this the same as the Security Boss?
No, that is made by a different manufacturer and parts and dimensions are not the same.
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What is meant by Different Interior Frame Color?
Hale can make a pet door with two different color frames. So you can get the door to match your interior and exterior decor.
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What is the difference between single and double flap?
Double flap mounts increase resistance to extreme weather. These are great options for blazing summer and snowy winters. While a Hale single flap can do the job of some double flap models, the additional vinyl can safeguard from wind and single digit temperatures.
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What is the main difference between this weather proof and others?
The Hale pet door offers a flexible, vinyl flap while other weatherproof models choose harder flap material, such as the freedom pet pass pet door with a canvas flap. These vinyl flaps are thicker than standard, offering a greater resistance to extreme weather.
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Where do you buy replacement flaps?
Hale Replacement Flaps can be bought on our site. These flaps do not have logos on them, so it would be best to measure the flaps to make sure the correct size is ordered.
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Why would I need a left or right locking load?
Hale gives you options on how your locking cover opens based on the unique locations your door will be in. These options are included in case there is a lip above your frame that would stop your locking cover from sliding up. You can open your cover left or right depending on other obstructions on either side of the installation location.
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How much does shipping cost?
Shipping is calculated at checkout.