• We accept qualifying returns within 90 days from purchase or delivery, whichever is later.
• The item(s) must be in its original condition, unused, undamaged, and in the original packaging, including all accessories, manuals, and tags, for full reimbursement.
• Qualified personnel will inspect any item(s) to ensure they meet quality standards for returns before submitting reimbursement, minus a minimum $25 or 20% restocking fee, whichever is greater.

The following items are not eligible for return or exchange unless they are defective or damaged upon arrival

• Sliding glass door inserts with a built-in pet door.
• Trim Kit (French Door) glass inserts with a built-in pet door.
• Heavily used items.
• DIY install items damaged/altered by the customer.
• Items explicitly marked as non-returnable.

To initiate a return, please follow these steps

• Contact our customer service team within the specified return period to request a return. Please provide them with your order number, the item(s) you wish to return, and the reason for the return.
• Our customer service team will guide you through the return process, including providing you with any necessary return authorization codes or labels.
• Pack the item(s) securely in the original packaging, along with all accessories and documents, and attach the provided return label if applicable.
• Ship the package back to us using a trackable shipping method. We recommend obtaining proof of postage.
• Once we receive and inspect the returned item(s), we will notify you of the status of your return and proceed accordingly.

• If the returned item(s) meet the eligibility criteria, we will process your refund within 14 business days of receiving the returned item(s). The refund will be issued using the original payment method or store credit, as per your preference.
• In case of an exchange request, we will ship the replacement item(s) once the returned item(s) have been received and inspected. Additional charges may apply if the new item(s) have a higher value than the original item(s).

• If the return is due to our error (e.g., incorrect or defective item), we will bear the return shipping costs.
• If the return is due to customer preference or a non-defective item, the customer will be responsible for the return shipping costs.

• If you receive a damaged or defective item, please get in touch with our customer service team immediately.
• Please provide them with relevant details, including the order number, description of the issue, and supporting evidence (e.g., photos).
• Depending on the situation, we will arrange for a replacement, repair, or refund and provide further instructions.

• This Returns Policy is in addition to any other applicable store policies, such as our Terms and Conditions and Privacy Policy.
• We reserve the right to refuse returns that do not comply with the outlined eligibility criteria or violate our store policies.